ALL SRS users will be moved to the updated user administration module in the upcoming release 5.39. This represents a change in the look and feel of the user interface, but will not change the function of adding or managing users. Reviews will be off by default for each organisation this is switched on for. You can read more about the updated interface here.
Service Record System (SRS) is an online client management system developed in partnership with the community services sector.
SRS improves the efficiency and effectiveness of service delivery by helping organisations manage information and activities regarding individuals and families.
From November 2021, Infoxchange no longer supports the Microsoft Internet Explorer web browser. If you currently use Internet Explorer, we encourage you to consider switching to a supported browser. If you are unsure which browser you are currently using, you can find out on the Admin > About tab after you log in. More information about support for Internet Explorer and other browsers can be found here
The Infoxchange Helpline can be contacted on 1300 366 516 or
If you contact support please quote the web address you use to access the application and the workgroup that you belong to.
SRS Support is also available via the SRS Online Help website that has a Frequently Asked Questions page, News, and a Contact us page where you can contact the support team.